Property Operations Executive
Job Description: Property Operations Executive<\/span>
<\/h2>Location: On\-site Kolkata<\/span>
<\/p>Working Hours: 9:00 AM - 9:00 PM<\/span>
<\/p>Reporting To: General Manager<\/span>
<\/p>Role Overview<\/span>
<\/h3>We are looking for a proactive and guest\-focused Front Office \/ Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day\-to\-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.<\/span>
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Key Responsibilities<\/span>
<\/h3>\n \n Guest Handling & Front Office Operations<\/span>
<\/span><\/p><\/li>\n \n Welcome, receive, and assist incoming guests in a professional and courteous manner.<\/span>
<\/span><\/p><\/li>\n Ensure smooth check\-in and check\-out processes.<\/span>
<\/span><\/p><\/li>\n Act as the on\-site SPOC (Single Point of Contact) for all guest\-related needs.<\/span>
<\/span><\/p><\/li>\n <\/ul>\n PMS & CRM Management<\/span>
<\/span><\/p><\/li>\n \n Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.<\/span>
<\/span><\/p><\/li>\n Ensure accurate guest details, booking data, and operational records are maintained at all times.<\/span>
<\/span><\/p><\/li>\n <\/ul>\n Enquiry & Booking Management<\/span>
<\/span><\/p><\/li>\n \n Handle all local and in person incoming enquiries on priority.<\/span>
<\/span><\/p><\/li>\n Coordinate with internal teams to convert enquiries into confirmed bookings.<\/span>
<\/span><\/p><\/li>\n Respond promptly and professionally to guest queries.<\/span>
<\/span><\/p><\/li>\n <\/ul>\n Customer Satisfaction & Guest Experience<\/span>
<\/span><\/p><\/li>\n \n Ensure guests have access to all promised amenities and services.<\/span>
<\/span><\/p><\/li>\n Proactively address guest concerns, complaints, and special requests.<\/span>
<\/span><\/p><\/li>\n Maintain high service standards to enhance guest satisfaction and repeat bookings.<\/span>
<\/span><\/p><\/li>\n <\/ul>\n Inventory & In\-House Operations<\/span>
<\/span><\/p><\/li>\n \n Manage room inventory and monitor availability for new and ongoing bookings.<\/span>
<\/span><\/p><\/li>\n Coordinate in\-house requirements such as linen, housekeeping supplies, amenities, and guest requests.<\/span>
<\/span><\/p><\/li>\n Ensure readiness of rooms and common areas at all times.<\/span>
<\/span><\/p><\/li>\n <\/ul>\n Operational Coordination<\/span>
<\/span><\/p><\/li>\n \n Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.<\/span>
<\/span><\/p><\/li>\n Ensure compliance with property SOPs and service standards.<\/span>
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Required Skills & Qualifications<\/span>
<\/h3>\n \n Prior experience in hotel operations, front office, or hospitality management preferred.<\/span>
<\/span><\/p><\/li>\n Working knowledge of PMS, CRM, and OTA platforms is an advantage.<\/span>
<\/span><\/p><\/li>\n Strong communication, interpersonal, and problem\-solving skills.<\/span>
<\/span><\/p><\/li>\n Customer\-centric mindset with attention to detail.<\/span>
<\/span><\/p><\/li>\n Ability to manage long operational hours and multitask effectively.<\/span>
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What We Offer<\/span>
<\/h3>\n \n Hands\-on operational exposure in hospitality management<\/span>
<\/span><\/p><\/li>\n Opportunity to grow with the property and brand<\/span>
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Working Hours: 9:00 AM - 9:00 PM<\/span> Reporting To: General Manager<\/span> We are looking for a proactive and guest\-focused Front Office \/ Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day\-to\-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.<\/span> Guest Handling & Front Office Operations<\/span> Welcome, receive, and assist incoming guests in a professional and courteous manner.<\/span> Ensure smooth check\-in and check\-out processes.<\/span> Act as the on\-site SPOC (Single Point of Contact) for all guest\-related needs.<\/span> PMS & CRM Management<\/span> Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.<\/span> Ensure accurate guest details, booking data, and operational records are maintained at all times.<\/span> Enquiry & Booking Management<\/span> Handle all local and in person incoming enquiries on priority.<\/span> Coordinate with internal teams to convert enquiries into confirmed bookings.<\/span> Respond promptly and professionally to guest queries.<\/span> Customer Satisfaction & Guest Experience<\/span> Ensure guests have access to all promised amenities and services.<\/span> Proactively address guest concerns, complaints, and special requests.<\/span> Maintain high service standards to enhance guest satisfaction and repeat bookings.<\/span> Inventory & In\-House Operations<\/span> Manage room inventory and monitor availability for new and ongoing bookings.<\/span> Coordinate in\-house requirements such as linen, housekeeping supplies, amenities, and guest requests.<\/span> Ensure readiness of rooms and common areas at all times.<\/span> Operational Coordination<\/span> Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.<\/span> Ensure compliance with property SOPs and service standards.<\/span> Prior experience in hotel operations, front office, or hospitality management preferred.<\/span> Working knowledge of PMS, CRM, and OTA platforms is an advantage.<\/span> Strong communication, interpersonal, and problem\-solving skills.<\/span> Customer\-centric mindset with attention to detail.<\/span> Ability to manage long operational hours and multitask effectively.<\/span> Hands\-on operational exposure in hospitality management<\/span> Opportunity to grow with the property and brand<\/span>
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<\/p>Role Overview<\/span>
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<\/p>Required Skills & Qualifications<\/span>
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