Field Service Supervisor

Key Responsibilities

Business & Financial Management

• Ownership of P&L for the assigned territory
• Drive AOP planning and achieve annual sales targets
• Drive Commercial matrixes- Order, Revenue, GM, Collection,
• Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.

Service and Project Management

• End-to-end project execution including planning, monitoring, delivery, and closure
• Deliver Larg scale and Spot job on time.

Sales & Growth

• Lead sales initiatives and strategic deals to achieve order booking targets
• Develop Business by delivering Growth year on year
• Drive NPI to improve business shares in market
• Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

• Ensure timely service delivery aligned with SLAs
• Handling Customer Service - AMC, O&M, Time & Material
• Maintain high levels of customer satisfaction through proactive engagement
• Handling customer escalation - with problem solving attitude

Educational Qualification

• Bachelor's degree in Engineering (Electrical / Electronics / Instrumentation preferred)
• MBA or management qualification will be an added advantage
• 7 to 10 years' experience
• Building automation industry experience preferred

Team Leadership

• Lead and manage team of on-roll employees and off-roll resources
• Drive accountability culture within team
• Build team capability, performance, and engagement
• Develop high performance culture within team

Stakeholder & Process Management

• Coordinate with internal and external stakeholders
• Ensure compliance with organizational processes and quality standards

Key Skills & Competencies

• Strong domain knowledge of Building Automation systems
• Proven leadership and people management capabilities
• Sound financial acumen with P&L ownership experience
• Customer-centric approach with strong communication skills

Excellent project execution and problem-solving abilities