Account Manager

Job Title: Account Manager -Telco

About the Role:

We are seeking a Account Manager to join our clients dynamic team. The ideal candidate will be responsible for managing client accounts and ensuring the effective implementation and optimization of billing systems and OSS/BSS solutions. You will serve as a key point of contact for customers, guiding them through the setup, configuration, and ongoing management of billing processes, OSS/BSS systems, and related services. This role requires strong communication, problem-solving skills, and a deep understanding of telecommunications or technology services.

Key Responsibilities:

• Client Account Management:
  • Serve as the primary point of contact for customers, ensuring satisfaction and effective communication.
  • Build and maintain strong, long-lasting customer relationships.
  • Coordinate with internal teams (e.g., Technical, Finance, Customer Support) to address customer needs and resolve issues.
  • Conduct regular meetings with customers to review service performance, billing accuracy.
• Billing Systems Management:
  • Oversee the implementation and operation of customer billing solutions, ensuring accuracy and compliance with contractual agreements.
  • Monitor billing cycles and resolve any discrepancies or issues with client invoices or payment history.
  • Work closely with finance teams to ensure timely billing, payment collection, and dispute resolution.
  • Analyze and report on billing performance and identify opportunities for process improvements.
• OSS/BSS Solutions Management:
  • Support the implementation and ongoing management of OSS/BSS platforms for clients, ensuring optimal configuration and use.
  • Act as a liaison between clients and internal technical teams to ensure smooth operation and integration of OSS/BSS solutions.
  • Provide troubleshooting and issue resolution for clients experiencing problems with OSS/BSS systems.
  • Collaborate with product and development teams to enhance OSS/BSS functionality and address customer feedback.
• Reporting & Analytics:
  • Prepare and deliver reports on billing, and account health to both customers and internal stakeholders.
  • Utilize data analytics to forecast trends, identify issues, and suggest improvements to service delivery.
• Customer Training & Support:
  • Train customers on usage of billing and OSS/BSS system features and best practices.
  • Offer proactive support and guidance to help customers maximize the value of their OSS/BSS systems.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business, Information Technology, Telecommunications, or a related field.

• Experience:

  • 3-5 years of experience in account management, billing operations, or OSS/BSS solution management, preferably within telecommunications or IT services.
  • Experience working with billing systems (e.g., subscriber billing, invoicing, payment processing) and OSS/BSS platforms.
  • Strong understanding of telecommunications industry standards, customer lifecycle, and service delivery processes.

• Skills & Knowledge:

  • Proficient in OSS/BSS processes, systems, and software (e.g., Amdocs, Ericsson, NetCracker, etc.).
  • Familiarity with billing systems (e.g., subscription billing, usage-based billing, rating and charging systems).
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to manage multiple accounts and projects simultaneously.
  • Problem-solving skills with the ability to troubleshoot and resolve technical and operational issues.

• Other Requirements:

  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Proficiency with MS Office Suite (Excel, Word, PowerPoint); familiarity with CRM software (Salesforce, etc.) is a plus.

Preferred Qualifications:

• Certification in OSS/BSS solutions or relevant telecommunications industry certifications.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Knowledge of industry regulations and standards for billing and customer data security.

Why Join Us?

• Impact: Be part of a team that delivers essential services to customers in a rapidly evolving industry.
• Growth: Opportunities for professional development and career advancement.
• Culture: Collaborative, dynamic work environment where innovation is encouraged.
• Benefits: Competitive salary, comprehensive benefits package, and a flexible work environment.