Assistant Manager

Brief Job Description:
Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
Strong understanding of Accounts Receivable and Collections and dispute management process
Identify and provide inputs to the supervisors for process improvement
Very good verbal and written communication skills

Competencies Required:
Ability to oversee collection process, guide team to communicate clearly and professionally with customers via phone and email
Experience in handling sensitive conversations around overdue payments and disputes
Skilled in handling high profile customers and negotiating payment plans, resolving conflicts, and influencing customers to meet payment commitments without damaging relationships
Capable of identifying the underlying causes of disputes and payment delays, and working cross-functionally to implement long-term solutions
Maintains accurate records of collection efforts and dispute resolutions, ensuring compliance with audit and reporting requirements
Ensure that the assigned targets are met in accordance with SLA and internal standards.
Any other essential function that may occur from time to time as directed by the Supervisor