ServiceNow Developer (ITSM and Integration)

Job Title: ServiceNow ITSM Integration Developer

Location: Remote

Experience: 5+ Years

Employment Type: Full-Time / Contract

Job Summary:

We are seeking a skilled ServiceNow ITSM Integration Developer with strong experience in designing, developing, and implementing integrations between ServiceNow and external systems. The ideal candidate should have deep expertise in ITSM modules and hands-on experience with REST/SOAP APIs, IntegrationHub, and scripting.

Key Responsibilities:

• Design, develop, and maintain integrations between ServiceNow and external systems/applications

• Work extensively on ServiceNow ITSM modules such as Incident, Problem, Change, and Service Catalog

• Develop and consume REST and SOAP web services

• Build and manage integrations using IntegrationHub, Flow Designer, and Scripted REST APIs

• Create and maintain MID Server configurations for data exchange

• Collaborate with stakeholders to gather integration requirements and translate them into technical solutions

• Troubleshoot and resolve integration-related issues and performance bottlenecks

• Ensure data consistency and security across integrated systems

• Develop and maintain technical documentation and SOPs

Required Skills & Qualifications:

• 5+ years of experience in ServiceNow development

• Strong experience in ServiceNow ITSM modules

• Hands-on experience with REST, SOAP, JSON, XML

• Proficiency in JavaScript, Glide API, Script Includes, Business Rules

• Experience with IntegrationHub, Flow Designer, and MID Server

• Knowledge of OAuth, Basic Auth, and API security

• Experience with external system integrations (e.g., SAP, Salesforce, Azure, AWS, etc.)

• Strong debugging and problem-solving skills

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Experience with ServiceNow Discovery / CMDB integrations

• Exposure to ITOM or HRSD integrations

• Knowledge of Agile/Scrum methodologies

Soft Skills:

• Strong communication and stakeholder management skills

• Ability to work independently and in a team environment

• Analytical thinking and attention to detail

Nice to Have:

• Experience with event-driven integrations (webhooks, message queues)

• Exposure to tools like Postman, Jenkins, Git