Commission Operation Manager

Role Overview

• We are seeking a highly organized and execution-driven Commission Operations Manager to support the operational backbone of our global commission processes.
• This role will be responsible for managing commission cycle operations, data workflows, process coordination, and supporting ongoing improvements to our commission infrastructure across Power BI and Office Suite and Salesforce.
• The ideal candidate combines strong attention to detail, operational discipline, basic systems understanding, and structured execution to ensure our commission processes run smoothly, accurately, and on time across ~350 employees globally.

Key Responsibilities

1. Commission Cycle Operations

• Support the end-to-end quarterly commission cycle (data preparation, validation, calculations, and final outputs).
• Execute commission calculations based on predefined logic and guidelines.
• Track and manage all required inputs from regional managers and stakeholders.
• Ensure timely completion of all steps within the commission cycle (approx. 20-day process).
• Maintain structured documentation of calculations, assumptions, and outputs.

1. CRM & Data Operations

• Identify and resolve data inconsistencies in collaboration with relevant teams.
• Perform bulk data updates and ensure data accuracy across commission-related fields.
• Maintain clean and structured datasets to support reliable commission calculations.

1. Process Management & Coordination

• Manage workflows and timelines across the commission cycle.
• Coordinate with Sales, CSM, and regional managers to collect inputs and resolve gaps.
• Track approvals, exceptions, and required adjustments.
• Act as a central operational point for commission-related requests and follow-ups.

1. Commission Communication Process Managing

• Prepare individual employee views and manager-level summaries.
• Ensure clarity, accuracy, and consistency in all communication files.
• Support distribution of results and handle basic inquiries from stakeholders.
• Assist on building and maintaining structured commission payout files (Excel-based).

1. Tooling & Process Improvement

• Support ongoing improvements to commission workflows and tools.
• Identify opportunities to simplify, standardize, and automate manual processes.
• Assist in maintaining and improving integrations between Salesforce, Looker, and commission files.
• Document processes and build simple SOPs to improve scalability and consistency.

Qualifications & Experience

• 2-5 years of experience in operations, revenue operations, sales operations, or similar roles.
• Experience working with Salesforce (reporting, data handling - not admin-level required).
• Familiarity with BI tools (e.g., Looker, Power BI) - basic usage is sufficient.
• Strong Excel skills (data manipulation, structured models, high attention to detail).
• Highly detail-oriented with strong organizational and execution skills.
• Ability to manage multiple tasks and timelines in a structured environment.
• Strong written and verbal communication skills (ability to respond clearly to stakeholders).
• Experience supporting commission or incentive processes - a strong advantage.