IT Manager

Job description: Asset Management: * Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, cloud services, and peripherals. * Track asset lifecycle, depreciation, and disposal in accordance with company policies. * Ensure systems are updated with real-time asset records using UEMMDM tools. IT Vendor Management: * Establish and maintain relationships with IT vendors and service providers. * Negotiate contracts, service level agreements (SLAs), and pricing to ensure cost-effective services. * Monitor vendor performance and address any service-related issues promptly. Cloud and IT Infrastructure: * Manage and administer cloud platforms, with a strong understanding of SaaS/IaaS tools and services. * Experience in managing and securing Google Workspace (Gmail, Drive, Admin Console, etc.). * Set up and maintain Unified Endpoint Management (UEM) or Mobile Device Management (MDM) solutions. * Configure and remotely manage access points (AP) and wireless networks for seamless connectivity. Email and Drive Backup for Exit: * Implement and oversee procedures for data backup and secure access management for departing employees. * Ensure protection and compliance of all company data during exits and transitions. IT Issue Resolution (Software): * Provide technical support and troubleshooting for software-related issues. * Collaborate with end-users to ensure minimal disruption to business operations. IT Issue Resolution and Vendor Coordination (Hardware): * Manage hardware-related issues and coordinate with external vendors for repairs and maintenance. * Ensure timely resolution to reduce equipment downtime. IT Procurement & Vendor Negotiations: * Collaborate with procurement for sourcing IT equipment. * Negotiate favorable pricing and service terms for new purchases and repairs. Biometric Systems Management: * Supervise and maintain biometric attendance systems to ensure operational reliability and data accuracy. * Troubleshoot sync or access issues and liaise with vendors as needed. Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field. * At least 7 years of proven experience in IT management or a similar role. * Strong knowledge of IT asset and vendor management, procurement, and contract negotiation. * Hands-on experience with Google Workspace administration and cloud tools. * Proficiency in troubleshooting both software and hardware issues. * Experience in setting up and managing UEM or MDM platforms. * Familiarity with remote management of APs and biometric systems is an advantage. * Strong communication, leadership, and organizational skills. Requirements * Ownership: built / implemented vs only support * End-to-end IT infra exposure (servers, network, security, assets) * Tools used (asset mgmt, ticketing, MDM/UEM, security) * Setup-from-scratch experience (office, branch, startup) * Scale handled (users, assets, SLAs) * Security depth (MFA, EDR, firewall, compliance) * Cloud exposure & future readiness (AWS / Azure) * OS (Windows, macOS, Linux) * Process (tickets, SLA, documentation, vendors) * Communication & stakeholder handling * Team handling (if any) UEM / MDM * UEM/MDM tool used: JumpCloud * Hands-on experience with setup and migration * Knowledge of devices enrolled under MDM * Policies enforced via MDM: MFA