Site Reliability Engineer

Job Summary

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall user experience.

Responsibilities and Deliverables

• Manage, monitor, and maintain highly available systems (Windows and Linux)

• Analyze metrics and trends to ensure performance and rapid scalability.

• Address routine service requests while identifying ways to automate and simplify.

• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.

• Maintain data backups and disaster recovery plans.

• Adhere to security best practices through all stages of the software development lifecycle

• Follow and champion ITIL best practices and standards.
  

Organizational Alignment

• Reports to the Senior SRE Manager

• This role involves close collaboration with DevOps, DBA, and security teams.
  

Technical Proficiencies

• Hands-on experience with AWS is a must-have.

• Proficiency analyzing application, IIS, system, security logs, and CloudTrail events.

• Experience with CI/CD tools such as Jenkins and GitHub Actions

• Experience maintaining and administering Windows, Linux, and Kubernetes.

• Experience in automation using scripting languages such as PowerShell, Bash, or Python.

• Good understanding of networking concepts (VPC, subnet, private link, peering).

• Familiarity with configuration management using Ansible, Azure Automation or similar.

• Familiarity with observability tools such as New Relic, AppDynamics, or DataDog.

Experience

• 3+ years of experience in SRE or System Administration role.

• Demonstrated ability building and supporting high availability Windows/Linux servers.

• 2+ years of experience working with cloud technologies including AWS, Azure.

• Comfortable using Scrum, Kanban, or Lean methodologies.

Education

• Bachelor's Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.