Business Support Specialist

About NTT DATA:

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We're glad you asked!

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Work Schedule & Benefits:

Shift Timing: US-Canada Shift (Night Shift - aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary

The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.

Key Responsibilities:

Team Leadership & Performance Management
Lead, manage, and develop a team of outbound sales agents
Drive daily, weekly, and monthly sales targets and KPIs
Conduct regular performance reviews and coaching sessions
Motivate and engage team members to maximize productivity

Coaching & Development
Provide structured coaching through side-by-side and remote monitoring
Develop individual performance improvement plans
Enable skill development through feedback and training interventions
Drive quartile performance improvement across the team

Sales & Operational Execution
Manage daily KPI delivery and operational performance
Ensure adherence to dialer usage, lead management, and sales processes
Monitor interval-level productivity and adherence
Support resolution of customer concerns to enhance experience

Reporting & Analytics
Track and report team performance metrics to internal and external stakeholders
Analyze trends and implement corrective actions
Forecast performance and manage sales delivery cadence

Stakeholder & Client Management
Act as a key point of contact for client communication
Build strong relationships and ensure alignment with expectations
Represent team performance in business reviews

Process & Continuous Improvement
Implement sales strategies and performance improvement initiatives
Participate in calibration sessions to ensure consistency
Drive adoption of best practices and new technologies

Required Skills
Strong leadership and team management capability
Deep understanding of sales KPIs and forecasting
Excellent coaching and mentoring skills
Strong communication and stakeholder management
Analytical and data-driven decision-making ability

Eligibility
5+ years of sales experience
2-3 years in team leadership role
Telecom/BPO experience preferred"