Key Responsibilities:
Configure, customize, and support ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
Develop and maintain Service Catalog items and workflows to streamline service delivery
Design and implement automated workflows using ServiceNow Flow Designer
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Proven experience with ServiceNow ITSM modules
Hands-on expertise with Service Catalog and Flow Designer
Experience with ServiceNow integrations (REST/SOAP APIs, MID Server, etc.) is a plus
Strong analytical, problem-solving, and communication skills
ServiceNow certification(s) preferred
