Posted 20 May, 2026
International voice process
NR Consulting - India
Mumbai, Maharashtra, IN
Full Time
Reference: 26-05212-2220-1
Title: International voice process
Location: Mumbai
Exp: 1-5 Years
Job Description:
Roles and Responsibilities: • Handle, research, and resolve phone, chat, email inquiries for NGCO SD
customers regarding non-complex functional problems. • Document and update customer contacts in the
Customer Service System. • Complete any follow-up work related to customer issue resolution. • Answer
general questions, provide education, and offer service to customers in a professional and courteous
manner. • Adhere to current understanding of policies and procedures, new products, services and
processes of the client and the call center. • Maintain acceptable attendance, punctuality, and respond to
policy and procedures for communicating any schedule changes and preferences. • Meet productivity and
quality performance expectations as established by NGCO SD management and interfaces. • Conduct
self evaluations using quality-coaching tools to assess personal skill development and review results with
Supervisors. • Support additional duties as necessary in high volume periods in the SD. This job
description reflects management s assignment of essential functions; it does not prescribe or restrict
responsibilities that may be assigned. •In this role you are required to solve routine problems, largely
through precedent and referral to general guidelines • Your expected interactions are within your own
team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work
tasks and detailed instruction on new assignments • The decisions that you make would impact your own.
Location: Mumbai
Exp: 1-5 Years
Job Description:
Roles and Responsibilities: • Handle, research, and resolve phone, chat, email inquiries for NGCO SD
customers regarding non-complex functional problems. • Document and update customer contacts in the
Customer Service System. • Complete any follow-up work related to customer issue resolution. • Answer
general questions, provide education, and offer service to customers in a professional and courteous
manner. • Adhere to current understanding of policies and procedures, new products, services and
processes of the client and the call center. • Maintain acceptable attendance, punctuality, and respond to
policy and procedures for communicating any schedule changes and preferences. • Meet productivity and
quality performance expectations as established by NGCO SD management and interfaces. • Conduct
self evaluations using quality-coaching tools to assess personal skill development and review results with
Supervisors. • Support additional duties as necessary in high volume periods in the SD. This job
description reflects management s assignment of essential functions; it does not prescribe or restrict
responsibilities that may be assigned. •In this role you are required to solve routine problems, largely
through precedent and referral to general guidelines • Your expected interactions are within your own
team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work
tasks and detailed instruction on new assignments • The decisions that you make would impact your own.
