Content Management Architect:

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Content Management Architect:

Key Responsibilities

1. Design, govern, and optimize content strategy across the ServiceNow platform.
2. Ensure delivery of high quality, consistent, reusable, and business aligned content across Knowledge Management, Service Portal, Virtual Agent, and Employee Center.
3. Define and enforce content architecture and standards aligned with UX Framework and Next Experience principles.
4. Establish and manage end to end content lifecycle governance, including creation, review, publishing, maintenance, and retirement.
5. Align content structure with enterprise taxonomy, metadata standards, compliance requirements, and user experience guidelines.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.