Posted 20 May, 2026
IT Support Analyst
NR Consulting - India
Chennai / Hyderabad, IN
Full Time
Reference: 26-01704-2220-1
Title: IT Support Analyst
Location: Chennai / Hyderabad
Exp: 4-5 Years
Job Description:
? Address daily IT service requests and incidents.
? Troubleshoot hardware/software issues on Windows and Linux systems.
? Support IT asset relocations within buildings and labs.
? Perform technology refreshes in line with Qualcomm standards.
? Ticket Management
? Manage and resolve tickets using ServiceNow.
? Ensure timely customer communication and resolution within SLA timelines.
? Maintain detailed documentation of issues and resolutions.
? Mobile Device Support
? Configure and troubleshoot Android and iOS smartphones.
? On-Call & Walkup Support
? Participate in after-hours on-call rotations and provide 24/7 Client support as needed.
? Assist walk-in users at the IT Support Center with prompt issue resolution.
? Collaboration & Standardization
? Work collaboratively with IT team members and cross-functional service teams.
? Develop and maintain knowledge base articles and SOPs.
? Support critical issue resolution and lab software debugging.
Required Skills & Experience
? 4–5 years of hands-on experience in IT operations and support.
? Proficiency in Windows system administration.
? Working knowledge of Unix/Linux (RedHat, Ubuntu).
? Understanding of LAN/WAN/VLAN networking concepts.
? Familiarity with VMware and virtualization technologies.
? Experience with smartphone configuration and troubleshooting.
? Strong multitasking, organizational, and communication skills.
? Exposure to scripting and AI skills.
Location: Chennai / Hyderabad
Exp: 4-5 Years
Job Description:
? Address daily IT service requests and incidents.
? Troubleshoot hardware/software issues on Windows and Linux systems.
? Support IT asset relocations within buildings and labs.
? Perform technology refreshes in line with Qualcomm standards.
? Ticket Management
? Manage and resolve tickets using ServiceNow.
? Ensure timely customer communication and resolution within SLA timelines.
? Maintain detailed documentation of issues and resolutions.
? Mobile Device Support
? Configure and troubleshoot Android and iOS smartphones.
? On-Call & Walkup Support
? Participate in after-hours on-call rotations and provide 24/7 Client support as needed.
? Assist walk-in users at the IT Support Center with prompt issue resolution.
? Collaboration & Standardization
? Work collaboratively with IT team members and cross-functional service teams.
? Develop and maintain knowledge base articles and SOPs.
? Support critical issue resolution and lab software debugging.
Required Skills & Experience
? 4–5 years of hands-on experience in IT operations and support.
? Proficiency in Windows system administration.
? Working knowledge of Unix/Linux (RedHat, Ubuntu).
? Understanding of LAN/WAN/VLAN networking concepts.
? Familiarity with VMware and virtualization technologies.
? Experience with smartphone configuration and troubleshooting.
? Strong multitasking, organizational, and communication skills.
? Exposure to scripting and AI skills.
