Learning & Development (L&D) Tools Technology Specialist
Orange Business is here!
About us
Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Job Role Purpose
- The Learning & Development (L&D) Tools Technology Specialist is a business-embedded technology expert responsible for the configuration, optimization, governance, and continuous evolution of L&D systems, data, and reporting.
- This role serves as a critical bridge between Orange Business Campus, and Digital Technology, translating learning and workforce development needs into scalable system configurations, data models, dashboards, and product enhancements that drive measurable business outcomes.
The role ensures that L&D technology:
- Reliably supports compliance and mandatory training
- Enables upskilling and reskilling at scale
- Delivers actionable data for strategic workforce decisions
- Evolves through modern capabilities, including Generative AI
While Digital Technology owns infrastructure, architecture, and security, this role owns business configuration, data logic, and product value realization.
Mission
Ensure L&D systems and data are robust, reliable, and business-aligned to enable:
- Seamless delivery of learning initiatives (including compliance programs)
- High-quality, trusted data and dashboards for HR and leadership
- Scalable skill development and certification tracking
- Continuous innovation in digital learning, including AI-powered personalization
- Data-driven decision-making for workforce transformation
Key Responsibilities
- Act as Product Owner for L&D platforms (e.g., LMS, LXP, learning portals), ensuring alignment with organizational learning strategy
- Translate business needs into:
- System configurations and optimized workflows
- Seamless user journeys and UX improvements
- Reporting capabilities and feature enhancements
- Own, manage, and prioritize the product backlog in line with L&D and business priorities
- Collaborate closely with cross-functional stakeholders (HR, L&D, business SPOCs, Digital Technology) to gather requirements and drive delivery
- Lead User Acceptance Testing (UAT), including test planning, execution, defect tracking, and sign-off
- Manage release cycles, including planning, deployment, and post-release validation
- Drive structured change management and communication to ensure smooth adoption of new features and enhancements
- Develop release notes, user guides, and knowledge base documentation
- Controlled changes, releases, and versioning.
- Design and maintain L&D data models covering:
- Learning activity and completion
- Compliance metrics
- Platform adoption
- Skills and capability indicators
- Build and manage data pipelines (ETL/ELT) across learning and HR systems
- Develop and optimize SQL-based data structures for performance and scalability
- Automate workflows to improve efficiency and reduce manual effort
- Ensure data integrity, consistency, and KPI alignment
- Align with enterprise data governance and HRIS standards
- Build intuitive dashboards and analytics (e.g., Power BI or equivalent)
- Define and manage KPIs, calculations, and data logic
- Ensure consistency and accuracy of reporting across stakeholders
- Deliver actionable insights on:
- Skill gaps and learning impact
- Adoption trends and engagement
- Compliance risks
- Support Orange Business Campus workforce planning and transformation initiatives
- Provide second level of support for L&D systems and reporting (answer users queries, etc)
- Act as the technical reference for tool configuration and data interpretation
- Maintain comprehensive documentation:
- Configurations and workflows
- Data models and pipelines
- KPIs and reporting logic
- Partner with IT/SysOps to ensure system stability, backups, and recovery
- Reduce operational risk through documentation and knowledge sharing
- Partner with Digital Technology / Corporate IT (owners of infrastructure and security)
- Ensure business requirements are clearly defined, validated, and compliant
- Contribute to system integrations and architecture discussions
- Represent L&D in Agile ceremonies (refinement, sprint planning, reviews)
- Ensure L&D business logic is accurately reflected in technical implementations
- Stay updated on emerging trends in digital learning, LXP/LMS capabilities, and learning technologies
- Identify opportunities to introduce new tools, features, or innovations (e.g., AI-driven learning, personalization, automation)
- Support long-term scalability and evolution of the learning technology ecosystem
About you
Qualifications & Experience
Bachelor's or Master's degree in Information Systems, Computer Science, Data Analytics, Educational Technology, HR Technology, or related field
Experience
- 3+ years in:
- Learning systems (LMS/LXP) or HRIS
- Business-facing technology roles in L&D
- Systems automation
- Data, reporting, or analytics roles
- Proven experience in:
- Product ownership (backlog, UAT, stakeholder management)
- Data modeling, SQL, and BI tools (e.g., Power BI)
- Experience working across business and IT environments
- Familiarity with Agile methodologies and tools (e.g., Jira) preferred
Technical Skills
- Strong analytical and problem-solving capabilities
- Ability to translate business needs into technical solutions
- SQL and data modeling expertise
- Experience with dashboards and data visualization tools
- Knowledge of APIs and system integrations
- Understanding of UX/UI principles
- Exposure to AI and adaptive learning technologies
Job Skills and Proficiency Level:
behavioral skills
skill targetproficiency level expected
1
agility
proficient
2
flexibility
proficient
3
innovation
advanced
4
results driven
advanced
5
communication
advanced
6
prioritization and balance
advanced
professional skills
skill targetproficiency level expected
1
Angular
Advanced
2
HTML
Advanced
3
JavaScript
Advanced
4
JQuery
Advanced
5
DevOps
Intermediate
6
GitLab
Intermediate
7
PHP (Laravel Framework)
Intermediate
8
API Integration
Intermediate
9
UX/UI Design Principles
Intermediate
10
AI & Adaptive Learning Technologies
Intermediate
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working). Professional Development: training programs and upskilling/re-skilling opportunities. Career Growth: Internal growth and mobility opportunities within Orange. Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. Reward Programs: Employee Referral Program, Change Maker Awards.
