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Posted 21 May, 2026

Senior executive Voice

ExlService Holdings, Inc.
Noida, Uttar Pradesh, India Full Time
Reference: 218_689623_14265
  • Strong communication skills verbal & written and excellent phone manner
  • Active listening skills
  • Document Interpretation skills
  • Customer Service Focus

Education Requirements

A graduate/ post graduate degree from an accredited university

Work Experience Requirements

Experienced: 1-2 years BPO (Voice) customer service experience is required

Basic Functions
Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp and other business lines
Handling inbound/outbound calls from the customers
Customer service for claims & policy Admin
Ensure that calls are handled as per standard procedure

Skills
Technical Skills Good computer navigation skills
Typing speed of 25 words per minute with 90% Accuracy
Knowledge of Microsoft Office and MS Outlook
Understanding of P&C insurance
Preferred knowledge of Web-based applications

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