IT Operations Engineer (Application Support) - AI & Data Technology
IT Operations Engineer (Application Support) - AI & Data Technology
A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What You'll Do
Own the day-to-day operational health of compliance approved AI and Data platforms in production, ensuring high availability, performance, and reliability
Monitor AI and Data services, model inference layers, APIs, and data dependencies using logs, metrics, dashboards, and alerts
Provide production-focused user support for AI tools and Data platforms, prioritizing issue resolution
Lead incident triage, coordination, and resolution for platform outages or service degradations, partnering with development and infrastructure teams.
Perform deep technical troubleshooting across applications, data, and system layers.
Enhance observability, alerting, and operational runbooks to reduce mean time to detect. (MTTD) and mean time to resolve (MTTR) incidents
Conduct post-incident root cause analysis and drive corrective and preventive improvements
Support production deployments, configuration changes, and platform upgrades with a strong focus on risk mitigation and stability
Automate repetitive operational tasks and support workflows using Python and other scripting tools
Collaborate closely with AI and Data engineering teams to improve platform resilience, scalability, and overall supportability
What's Required
Bachelor's degree in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline
3-6 years of experience in application support, production engineering, SRE, or platform operations roles
Strong proficiency in Python for debugging, automation, and operational tooling, as well as SQL for data validation, issue investigation, and platform troubleshooting.
Working knowledge of cloud operations preferably AWS and Azure
Windows environments, .NET applications, and SQL Server, as well as Databricks. Prior experience in supporting Reference/Alternate Data applications will be an added advantage
Good understanding of production systems, APIs, and distributed services
Experience supporting or operating AI/ML platforms, with knowledge of model serving, inference pipelines, and dependency management
Excellent analytical, troubleshooting, and incident management skills
Commitment to the highest ethical standards
We Take Care Of Our People
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Health care benefits
Maternity, Adoption & related leave policies
Generous paternity and family care leave policies
Employee Assistance Program & Mental wellness programs
Transportation support
Tuition assistance
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
