Team Leader -

Foundever is hiring Team Leader Operations for International Hospitality Process We're Hiring - Team Leader (International Hospitality Process)

Location: Andheri Chandivali

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

Process: International (Only international Process applicants should apply)

Shift Window: 24/7 Week Offs: 2 Rotational week off 5 Days Working

What We're Looking For:

Experience in team handling Prior client management exposure Strong in Excel & reporting Excellent communication skills Proven people management & leadership skills Quick learner with strong adaptability Experience handling attrition & shrinkage Key Skills:

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

SkillsShrinkage

Attrition

Team Leadership

Customer Retention

Customer Satisfaction

(CSAT)

Chat/ Voice /Blended Process

Team Management

Leadership

Schedule Adherence.

Coaching & Feedback

People metrics