Lead Software Engineer - Monitoring Engineer

You will serve as the technical and functional administrator for the monitoring solutions used for end-to-end supervision of the bank's services (application & infrastructure).

As a monitoring specialist, you will maintain, develop and implement the monitoring of the systems (using the monitoring tools capabilities or custom scripts), working closely with IT application administrators, infrastructure engineers, architects and security teams.

Deploy and configure the monitoring tool components (server, agents & integrations/collectors);

Monitor the availability, performance, stability and reliability of the solutions under your responsibility;

Design, maintain and evolve the monitoring systems:

Build and maintain dashboards, alerting thresholds, notifications

Ensure complete visibility across infrastructure, applications, and services

Standardize monitoring across environments

Develop and implement applicative and infrastructure monitoring requests

Tune alerts to eliminate false positives and reduce noise; ensure alerts are meaningful, actionable, and tied to business impact

Develop scripts to enhance monitoring capabilities and enable automatic remediation of errors;

Support IT teams during root cause analysis and impact analysis of incidents and problems;

Participate as a member of the project team;

Contribute to continuous improvement of the solutions and processes;

Drive the adoption of monitoring throughout the bank to proactively identify service degradation issues and anticipate outages;

Participate in the on-call duty and share it with other team members.

At least 2 years of experience as a sys admin or similar position;