This role is with Managed Services which is a pivotal component in KPMG's Global Advisory growth strategy. We offer
an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.
Hands-on individual contributor who leads & delivers QA/QC, Training & Knowledge Management, Reporting & Analytics, and PMO work products for Managed Services engagements. Operates with an execution and leadership-through-influence focus, ensuring adoption of standards and high-quality deliverables. Partners with delivery leads and client stakeholders to drive quality, predictability, and continuous improvement on specific programs
Graduation / Post Graduation
Certifications preferred: PMP/Prince2, Lean Six Sigma Black Belt; data/BI certifications a plus.
Work experience
6-9+ years across operations excellence, PMO, quality, analytics, and/or transformation in Managed Services / Consulting environments.
Proven hands-on practitioner in QC sampling, calibrations, audit-ready documentation; dashboarding; training design/delivery; and KM
repository management.
Ability to implement and coach best-in-class practices for KM, QA/QC, and portfolio/reporting governance without direct authority
Strong communication, stakeholder coordination, and documentation discipline; comfortable operating independently and managing
multiple priorities
Strategy, governance, and operating model
Apply the Performance Enablement methodology, tools, templates, and leading practices; provide feedback to improve them.
Execute governance rhythms for assigned engagements (cadence, KPIs, reporting packs); maintain risks, issues, and dependencies.
Contribute to GTM collateral and proposal inputs; support solution design by assembling data, examples, and draft materials.
QA / QC
Implement statistical sampling plans; conduct quality evaluations across key transaction types and document outcomes.
Run calibrations with delivery teams, perform root-cause analysis; maintain QA documentation, SOPs, error taxonomy, and audit trails
Ensure consistency of quality definitions, fatal/non-fatal error handling, and SLAs across the engagement.
Training / Knowledge Management
Maintain knowledge repositories and job aids; support content lifecycle (create, review, version, retire) and metadata/taxonomy standards.
Track adoption, assessment outcomes, and time-to-proficiency; recommend improvements based on performance data.
Implement best practices for KM, contribute practical insights on tool configuration and usage.
Reporting & Analytics
Translate requirements into KPI definitions, reporting architecture, and dashboards for client-facing and internal performance.
Build and maintain reporting packs; ensure data quality, lineage, timeliness, and SLA compliance.
PMO (Program/Project Management Office)
Maintain project plans, RAID logs, status updates, and change control artifacts; facilitate working sessions and executive checkpoints.
Coordinate cross-functional stakeholders, manage dependencies, escalate roadblocks, and drive decision follow-through.
Proactively identify risks/issues and implement mitigation actions; ensure documentation is complete and auditable.
