technical writer

Responsibilities:*
Responsibilities:

Create and update documentation for the Salesforce industry products.

Develop, write, edit, and format materials such as release notes, product help, technical manuals, installation guides, user manuals, and related technical and business process documentation.

When creating, updating, and enhancing the documentation, adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality.

Coordinate with engineering teams and other stakeholders to gather inputs and update documents accordingly.

Plan and replan content as per agile development updates.

Learn and adapt to various content output types required for products, including developer documentation, and learning modules.

Required Experience/Skills:

8+ years of experience in a technical writing role

Ability to meet tight deadlines

Ability to read code and basic understanding of object-oriented programming

Working knowledge of XML or HTML

Ability to learn new technologies quickly

Great people and communication skills

Focus on quality and details

Strong team player

Customer advocate

Bachelor's degree in a technical or communications field

Desired Experience/Skills:

Professional writing experience with a demonstrated ability to write concise prose

Experience documenting IDEs, Web services technologies, APIs, SDKs, SaaS applications, or enterprise-class client/service software

Ability to write your own code samples and develop your own apps

Experience with source control software such as Perforce or GitHub

Experience with authoring tools such as Oxygen or Arbortext