| Request: |
Information Technology_IND - IND_System Administrator |
| Qty: |
1 |
| Candidate Submission Limit Per Supplier: |
3 |
| Candidate Submission Limit Per Request: |
0 |
| Desired Start Date: |
5/19/2026 |
| End Date: |
11/19/2026 |
| Hrs/Wk: |
45.00 |
| MSP Owner: |
Ashok Kumar, Srinidhi
|
| GBAMS Requisition ID: |
10735881 |
| Estimated Expense: |
Rs0.00 (Sum of Expense * Quantity of Candidates) |
|
| Job Description: |
Req ID- 10735881
Location- Noida
Role Descriptions: Own and execute the end to end Problem Management lifecycle| from identification through permanent resolution and closure.Lead and facilitate structured RCA sessions for high impact and recurring incidents.Ensure logical and defensible RCA outcomes| validating that root causes are systemic and not symptomatic.Govern RCA quality| challenging incorrect root causes| misclassified fixes| or workaround only solutions.Track corrective and preventive actions (CAPAs) to closure and validate post implementation effectiveness.Drive creation and maintenance of the Known Error Database (KEDB) with clear symptoms| workarounds| and fix plans.Perform ongoing trend analysis to identify repeat issues| single points of failure| and high risk services.Collaborate with Incident| Change| Engineering| Vendor| and Service Owner teams to ensure prevention is embedded into delivery.Present problem insights| risks| and improvement opportunities to leadership and stakeholders.
Essential Skills: 7 to 18 years of experience in ITSM| Problem Management| Service Reliability| or Operations roles.Strong hands on experience with ITIL Problem Management processes and governance.Deep expertise in Root Cause Analysis methodologies (5 Whys| Fishbone| Fault Tree Analysis).Experience driving high quality RCAs with clear distinction between workaround| remediation| and permanent fix.Proven ability to perform incident and problem trend analysis to identify systemic risks.Experience working in complex| multi vendor enterprise environments.Strong documentation| analytical| and facilitation skills
Desirable Skills: MIM/Changer Manager
Keyword: ~MIM/Changer Manager~
Skills: Incident Management
Experience Required: 6-8 |
| Comments for Suppliers: |
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| Rate Card Class: |
IND_System Administrator |
| Category: |
Category 4 |
| Level: |
Level II |
| Bill Rate: |
Rs70,000.00 - Rs130,000.00 Monthly NOOT |
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