Senior Manager, Strategic Accounts

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

• Building and maintaining relationships with clients and key personnel within their company.
• Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI's as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.

Mandatory Qualifications:

• Overall 8+ years of relevant experience in Key Account Management/Sales in B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude.
• Hardworking with strong work ethics.