Associate Director, Strategic Accounts

The Role

We are looking for an experienced and strategic leader to drive enterprise business development and manage high-value strategic accounts across large and complex organizations. The individual will be responsible for building long-term growth strategies, leading consultative sales engagements, and driving revenue expansion through deep client partnerships and solution-led selling.

The ideal candidate should come from a strong enterprise sales, strategic account management, or business development background within payments, fintech, or SaaS industries, with proven experience engaging with senior leadership and influencing cross-functional stakeholders. The role requires a strong blend of strategic thinking, executive presence, commercial acumen, stakeholder management, and technical understanding of payment and financial technology solutions.

Key Responsibilities

• Strategic Account Leadership: Own and drive strategic growth plans for large enterprise accounts by identifying expansion opportunities, strengthening executive relationships, and aligning business objectives with client priorities.
• Consultative Solution Selling: Understand complex client business models, operational challenges, and digital transformation goals to design customized payment and technology solutions leveraging the organization's product ecosystem.
• Revenue Ownership & Growth: Drive revenue growth, product adoption, retention, and long-term account profitability across strategic enterprise portfolios with clear ownership of business outcomes.
• Enterprise Sales Cycle Management: Lead complex and high-value sales cycles end-to-end including opportunity identification, solutioning, commercial discussions, proposal management, contract negotiations, and deal closure.
• Executive Relationship Management: Build and nurture strong relationships with CXOs, business leaders, and decision-makers across client organizations to establish trusted advisor partnerships.
• Cross-Functional Leadership: Collaborate with internal product, solution engineering, operations, legal, finance, marketing, and customer success teams to deliver seamless client experiences and strategic initiatives.
• Strategic Planning & Forecasting: Develop account strategies, business plans, pipeline forecasts, and growth roadmaps using data-driven insights and market intelligence.
• Market & Industry Intelligence: Stay informed on market trends, emerging technologies, competitor movements, and industry developments to proactively identify opportunities and shape go-to-market strategies.
• Stakeholder & Program Management: Drive alignment across multiple internal and external stakeholders while managing complex programs, escalations, and enterprise-level initiatives.

Qualifications

• 10+ years of experience in enterprise sales, strategic account management, or business development within payments, fintech, or SaaS industries
• Proven track record of managing and growing large enterprise accounts with significant revenue ownership
• Strong experience handling complex, multi-stakeholder enterprise sales cycles
• Demonstrated expertise in consultative selling and solution-based business development
• Strong understanding of payment ecosystems, fintech products, APIs, or SaaS-based solutions
• Exceptional stakeholder management and executive communication skills with experience engaging CXO-level leaders
• Proven ability to drive strategic initiatives with end-to-end ownership and cross-functional collaboration
• Strong analytical, forecasting, negotiation, and commercial decision-making skills
• Experience mentoring teams or leading strategic account functions is preferred