Service Engineer - Pharma Packaging

About the Company

We are a leading provider of high-speed packaging machine solutions, supporting customers across FMCG, Food & Beverage, and Pharmaceutical industries. Our organization is committed to delivering reliable after-sales service, technical excellence, and customer satisfaction through strong field support and engineering expertise.

Job Summary

The Service Engineer will provide professional after-sales service and technical support by performing installation, start-up, commissioning, troubleshooting, repairs, and maintenance of high-speed pharmaceutical packaging machines. The role requires frequent travel and hands-on customer support at various sites.

Key Responsibilities

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• Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote).
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• Perform installation, calibration, configuration, testing, commissioning, and troubleshooting of packaging equipment.
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• Conduct scheduled and unscheduled maintenance of packaging machines and related equipment.
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• Provide pre-installation support and on-site project execution.
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• Read and interpret blueprints, technical drawings, specifications, and documentation for service activities.
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• Train customer personnel and internal technicians on machine operation and maintenance standards.
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• Coordinate with engineering, project management, spare parts, and management teams to resolve escalated issues.
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• Submit timely service reports, expense reports, and all required documentation to the Service Manager.
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• Ensure proper labeling, documentation, and return of defective parts.
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• Recommend technical improvements and provide support to technicians/operators/artisans.
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• Maintain safety compliance and report any safety concerns immediately.
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• Ensure tools, equipment, and materials are secure, safe, and calibrated.
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• Support manufacturing/engineering teams in refurbishment and customer project execution.
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• Assist spare parts team by recommending wear parts and spares for customers.
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• Provide technical support to other service engineers/technicians in the field.
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• Be available for overtime work as required (including weekends/holidays).
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Required Qualifications

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• ITI / Diploma / BE in Electronics, Industrial Automation, Instrumentation, or Mechatronics
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• Minimum 3+ years of field service experience in packaging machinery
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• Preferred industry experience: Pharma / FMCG / Food & Beverage
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Preferred Technical Experience

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• Pharma packaging equipment service experience
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• Exposure to:
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  • Blister Packaging
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  • Cartoning Machines
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  • Filling Lines
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  • Conveyors
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Skills & Competencies

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• Strong troubleshooting and technical problem-solving ability
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• Excellent communication (written and verbal)
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• Strong organizational and time management skills
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• Ability to work independently with minimal supervision
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• Strong computer literacy (visualization knowledge is an advantage)
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• Leadership and decision-making skills
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• Ability to manage multi-disciplinary projects effectively
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Travel Requirement

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• Extensive travel across India and occasionally internationally
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• Must be willing to travel on short notice, including weekends and holidays
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Additional Requirements

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• Ability to use a computer for reports and data entry
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• Ability to use smartphone applications for job-related tasks and timekeeping
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• Maintain a professional appearance while interacting with customers and stakeholders
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• Must participate in training programs as required
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