Customer Support Specialist

Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.

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• Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.
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• Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.
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• Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.
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• Build and maintain strong relationships with customers through open, interactive, and professional communication.
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• Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.
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• Maintain detailed records of customer interactions, feedback, and actions taken.
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• Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.
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• Identify recurring issues and escalate to management for process improvements.
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• Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
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• Male candidates only.
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• Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.
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• Strong communication skills in English (both written and spoken)
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• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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• Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.
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• Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).
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• Problem-solving attitude with patience and empathy in handling customers.
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