Job description\n\n
Roles and Responsibilities
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\n- Provide technical customer support through phone calls, emails, or chats to resolve customer queries related to software products.
\n- Troubleshoot issues with LAN configuration, network connectivity, and other technical problems using troubleshooting techniques.
\n- Collaborate with internal teams to resolve complex issues that require escalation.
\n- Document customer interactions using CRM software for accurate tracking and reporting purposes.
\n- Maintain a high level of professionalism while communicating with customers.
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Desired Candidate Profile
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\n- 0-3 years of experience in similar industry.
\n- Strong communication skills (verbal & written) for effective interaction with customers.
\n- Basic knowledge of computer hardware, networking fundamentals, and operating systems.
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