Service Desk Agent

Role: service desk agent\nLocation: Bangalore, Chennai\nExp: 3-6 yrs\nMode of interview : Virtual\nMust Have Skills:\nTechnical and system expertise (networking, active directory, DNS)\nCustomer support using telephone and computer skills\nExcellent analytical skills and communication\nProblem-solving and troubleshooting abilities\nTime management\nTeamwork and collaboration\nIdentify and diagnose issues and problems\nCategorize and record reported queries and provide solutions\nSupport problem identification\nAdvise users on appropriate course of action\nMonitor issues from start to resolution\nEscalate, if needed, unresolved problems to a higher level of support\nExcellent written verbal and presentation skills.\n\nGood to have:\nWell organized with ability to multi-task and work with minimum supervision with quick learning skills.\nStrong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues