GRE - Guwahati, Assam, India

Company Description

Terra Mayaa is a dynamic organization based in Guwahati, committed to delivering exemplary service and experiences. With a strong focus on quality and customer satisfaction, Terra Mayaa thrives on creativity, excellence, and creating memorable interactions. Our team is dedicated to fostering a positive environment for both employees and customers, aiming to maintain the highest standards of hospitality and professionalism.

Key Responsibilities:Guest Handling & Hospitality

• Welcome guests warmly and maintain a professional appearance and attitude.
• Escort guests to their tables and assist with seating arrangements.
• Maintain proper waiting lists during busy hours.
• Ensure every guest feels attended to throughout their visit.
• Handle VIP guests, special occasions, birthdays, and reservations professionally.
• Collect guest feedback and report important concerns to management.

Reservation Management

• Handle table reservations through calls, walk-ins, WhatsApp, and reservation platforms.
• Maintain accurate reservation records including:
• Guest name
• Contact number
• Number of guests
• Timing
• Special requests
• Coordinate table allocation with captains and restaurant managers.
• Monitor reservation flow to avoid overbooking.

Coordination & Communication

• Coordinate with service staff regarding guest arrival and table readiness.
• Inform kitchen and bar teams regarding special guest requests or celebrations.
• Maintain communication through walkie-talkie/headset during operations when required.
• Support smooth guest movement between rooftop, lounge, dining, or private areas.

Guest Complaint Handling

• Listen carefully to guest complaints and resolve them politely and professionally.
• Escalate serious concerns immediately to the Restaurant Manager.
• Follow up with guests after resolution to ensure satisfaction.

Operational Responsibilities

• Maintain cleanliness and presentation of reception/front desk area.
• Ensure menus, reservation books, POS tabs, and guest records are updated properly.
• Monitor guest flow during peak operational hours.
• Coordinate with delivery platforms and assist with order-related guest concerns if required.
• Assist management during events, live music nights, and special promotions.

Required Skills & Qualifications:

• Good communication and interpersonal skills.
• Presentable personality with professional grooming standards.
• Ability to remain calm under pressure during rush hours.
• Basic knowledge of restaurant operations and reservation handling.
• Familiarity with POS systems and reservation software is an advantage.
• Strong guest service attitude and problem-solving ability.
• Team player with coordination skills.

Preferred Experience:

• 1–3 years of experience in hospitality, restaurant, lounge, or hotel guest relations.
• Experience in premium dining, cocktail bars, rooftop lounges, or nightlife operations preferred.

Working Conditions:

• Rotational shifts including weekends and holidays.
• Standing for long operational hours may be required.
• Fast-paced hospitality environment.

Performance Expectations:

• High guest satisfaction scores.
• Proper reservation accuracy.
• Smooth guest flow management.
• Positive guest feedback and repeat clientele.
• Professional conduct and teamwork during operations.