Salesforce Consultant

Salesforce L2 Support Analyst\nLocation: Bangalore\nExperience: 5–8 years\nEmployment Type: Full-time\nRole Summary\nWe are looking for skilled Salesforce L2 Support Analysts to support a critical Salesforce platform used for Investment Banking, Private Equity, and Asset Management operations.\nThis role requires strong analytical thinking and problem-solving capabilities to handle complex L2 support tickets, which constitute ~30% of the overall support volume. These tickets often require deep functional understanding of financial domain processes and the ability to independently investigate, troubleshoot, and resolve issues with minimal business dependency.\nKey Responsibilities\nHandle complex L2 support tickets involving business-critical Salesforce functionalities\nPerform detailed issue analysis, troubleshooting, and resolution within SLA timelines\nWork on incidents related to:\nData inconsistencies and functional logic gaps\nProcess failures in workflows, approvals, and integrations\nProvide support for Salesforce processes related to:\nCoverage models (client/account ownership and relationships)\nCompany and contact merges, account hierarchies\nDeal pipelines and opportunity management\nSales and trade lifecycle processes\nInterpret business scenarios and validate system behavior against expected outcomes\nCollaborate with business users to clarify requirements and resolve functional issues\nWork across Salesforce modules including:\nSales Cloud and custom implementations\nReports, dashboards, and data visibility issues\nSupport configurations such as:\nValidation rules, workflows, flows, and approval processes\nPerform data fixes using tools like Data Loader and other utilities\nEscalate unresolved issues to L3/engineering teams with proper analysis and documentation\nWork closely with stakeholders for faster resolution of critical issues\nDevelop and maintain knowledge articles, SOPs, and troubleshooting guides\nReduce dependency on business SMEs by building strong functional expertise\nIdentify recurring issues and suggest process or system improvements\nRequired Skills & Experience\n5–8 years of experience in Salesforce support (L2 preferred)\nStrong understanding of:\nSalesforce data model and security model\nReports, dashboards, and data handling\nHands-on experience with:\nData Loader and data management activities\nDebugging workflows, flows, and validation rules\nBasic understanding of integrations and interface troubleshooting is a plus\nExperience supporting Salesforce in:\nInvestment Banking, Private Equity, or Asset Management domains\nStrong functional understanding of:\nDeal lifecycle, pipeline management\nClient coverage and relationship models\nFinancial transactions (sales/trades context)\nStrong ability to analyze complex business scenarios and system behaviors\nCapable of working on ambiguous issues with limited documentation\nData-driven troubleshooting and logical reasoning skills\nStrong communication skills (written and verbal)\nAbility to interact effectively with offshore/onshore teams and business users\nHigh ownership, accountability, and attention to detail