CRM OCD Delivery Manager

RESPONSIBILITIES

• Own end‑to‑end delivery for the OCD build and evolution scope
• Manage delivery planning, capacity, milestones, and dependencies
• Ensure commitments on timelines, quality, and delivery objectives are met
• Lead and manage offshore teams including backend developers and platform engineers
• Drive productivity, delivery discipline, and continuous improvement
• Ensure adherence to agreed development and delivery standards
• Act as the single point of contact for European IT and CRM stakeholders
• Facilitate regular progress reviews, reporting, and risk management
• Align delivery priorities with overall program and business objectives
• Coordinate with teams working on:

oSalesforce Marketing Cloud

oAdobe Campaign

oGoogle Cloud Platform (GCP)

• Manage inter‑team dependencies within the wider CRM ecosystem
• Ensure compliance with security, architecture, and enterprise standards
• Enforce non‑functional requirements (performance, scalability, reliability)
• Proactively manage risks and delivery issues
• Continuously optimize delivery costs and team efficiency
• Track and improve productivity and delivery KPIs
• Support scalable delivery models aligned with platform evolution

PROFILE

• Minimum 10 – 15 years of relevant experience
• Strong experience in offshore IT delivery management
• Proven experience managing complex, multi‑team delivery programs
• Comfortable operating in multi‑stakeholder and multi‑vendor setups
• Good understanding and hands on experience with Azure‑based architectures
• Experience with NoSQL platforms (e.g. MongoDB or similar)
• Experience with large‑scale CRM, data, or digital platforms
• Ability to work effectively with European stakeholders
• Strong English communication skills (written and spoken)
• Confident interacting with senior IT and program leadership