Walk-in Drive : Technical Support Analyst (BSA) - Travel Technology - 9 May @ Amex GBT Bangalore off

We’re hosting a Walk-In Hiring Event for "Technical Support Analyst (BSA) - Travel Technology" at American Express Global Business Travel Bangalore Office !\n\nWalk-In Drive Details:\n\nDate: 9th May 2026 (Saturday)\n\n⏰ Time: 09:30 AM – 02:00 PM\n\nLocation: American Express Global Business Travel, Maruthi Infotech Centre, 11/1, 12/1, 3rd Floor, Amarajyothi Layout, Koramangala Intermediate Inner Ring Road, Domlur, Bangalore\n\nHow to Participate:\n\nBring a hard copy of your updated resume\n\nWalk-in at the scheduled time and location, dressed in business formal attire\n\nWhat You'll Do:\n\nThis is a 24/7 operational role that offers necessary training and mentorship to develop your technical support capabilities\n\nTechnical Problem-Solving\n\n- Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications\n- Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation\n- Respond to critical incidents (P1/P2) within defined SLAs\n- Participate in incident bridges, triage, and service disruption communications\n- Monitor global ticket queues for SLA compliance and metrics tracking\n- Troubleshoot application issues and configuration problems with minimal initial information\n- Conduct root cause analysis and problem management to prevent recurrence\n- Document issues and resolutions in knowledge articles for team reference\n\nStakeholder Engagement & Escalation\n\n- Communicate issue status and resolution timelines to stakeholders\n- Report production impacts to leadership\n- Bridge internal customers and product development teams to ensure high-impact issues are addressed with speed\n- Collaborate with incident management, SRE (Site Reliability Engineering), infrastructure, network, and product teams in triage sessions\n\nOperational Excellence, Compliance and flexibility\n\n- Participate in product transitions to support operations\n- Collaborate across regions to share knowledge and upskill colleagues\n- Ensure adherence to Amex GBT policies, procedures, and processes\n- Work flexibly across 24x7 rotational shifts\n\nWhat We're Looking For\n\nEducation & Experience\n\n- Must have bachelor’s degree. Bachelor's degree in computer science, IT, or equivalent.\n- 4+ years of experience in corporate travel operations, with a strong grasp of booking, ticketing and reservation workflows\n- Proven Level 2 technical application support experience ideally within a business travel, GDS, or travel technology company or similar.\n- Experience with AMEXGBT applications and processes is a plus\n\nTechnical Expertise\n\n- Hands-on experience with GDS platforms (Sabre, Apollo, Galileo, or Amadeus) and business/corporate travel operations and booking/ticketing workflows.\n- Understanding of front-end, mid-office, and back-office applications and how they interact with the GDS system\n- Hands-on experience of troubleshooting multi-tiered desktop/web applications\n- Hands-on experience with at least one log analysis tools such as Datadog, Kibana, or Grafana.\n- Experience with Amex GBT front-end, mid-office, and back-office applications is a strong plus\n- Hands-on experience with networking fundamentals and VPN connections to troubleshoot application-related connectivity issues\n\nTools & Systems\n\n- Hands-on experience with at least one ticketing system (Freshservice, ServiceNow, or Salesforce)\n- Salesforce and CRM/Email management application support experience is a plus\n- Proficiency with MS Office suite (Outlook, Word, Excel)\n- SharePoint and robotics (Compleat) experience is a plus\n\nProfessional Competencies\n\n- Strong problem-solving skills with attention to detail; leverage data to drive solutions\n- Communicate effectively in writing and verbally with technical and non-technical audiences across virtual, global teams\n- Balance multiple issues simultaneously in fast-paced environments while meeting objectives\n- Take ownership with accountability and discipline; manage time effectively and stay composed under pressure\n- Self-starter and adaptable learner who thrives with minimal guidance in changing environments\n- Customer and client-focused approach with commitment to end-to-end resolution\n\nCertifications & Flexibility\n\n- ITIL, Nexthink, Salesforce certification is a plus\n- Flexibility to work 24x7 rotational shifts with 2 ~ 3 days in office\n\nWhy Join Us?\n\nWork with a global leader in corporate travel\n\nOpportunity for growth and development\n\nCollaborative and inclusive work culture