Service Asset and Configuration Management (SACM) Analyst

Configuration Management

• Maintain and update the CMDB with accurate information on all CIs.
• Ensure that all CIs are properly identified, classified, and recorded.
• Perform regular audits of the CMDB to ensure data accuracy and integrity.
• Develop and maintain configuration management processes and procedures.

Asset Management

• Track and manage IT assets throughout their lifecycle, from acquisition to disposal.
• Ensure that all IT assets are properly tagged and recorded in the asset management system.
• Conduct regular asset audits to verify the accuracy of asset records.
• Work with Paragon Service Management, Procurement and Finance teams to ensure accurate asset tracking and reporting.

Process Improvement

• Identify opportunities for process improvements in SACM practices.
• Develop and implement process improvements to enhance the efficiency and effectiveness of SACM activities.
• Collaborate with other IT teams to ensure alignment of SACM processes with overall IT service management (ITSM) practices and within ITIL framework.

Reporting and Analysis

• Generate and distribute regular reports on SACM activities and metrics.
• Analyse SACM data to identify trends and areas for improvement.
• Provide insights and recommendations based on data analysis to support decision-making.

Compliance and Governance

• Ensure compliance with relevant policies, standards, and regulations related to SACM.
• Develop and maintain SACM documentation, including policies, procedures, and work instructions.

Conduct training and awareness sessions on SACM processes and best practices

Technical Experience:

ITIL Accreditation

• ITIL Accreditation and a solid understanding of ITIL principles, especially those related to SACM, is crucial.

Configuration Management Database (CMDB)

• Experience with Service Now and its CMDB components is essential.

Lifecycle Management

• Proficiency in managing the lifecycle of IT assets and configuration items, including procurement, deployment, maintenance, and retirement.

Software License Management

• Knowledge of software license management and compliance to ensure that all software assets are properly licensed3.

Discovery Tools

• Familiarity with inventory discovery tools and infrastructure management tools that provide asset inventory data would be advantageous.

Skills, Knowledge & Attributes:

• Background or strong interest in technology innovation
• Client engagement with strong stakeholder management skills.
• Experience of working with a third party in a service delivery organisation.
• Knowledge and experience of business processes and working practices in large corporate businesses
• Numerical and commercially competent
• Negotiation and influencing
• Flexible
• Presentation skills – written/verbal.
• Communication (verbal & written)
• Time and priority management
• Business Line aware
• Stakeholder Management
• Analytical
• Team Player
• Problem solver/can do attitude