Client Servicing Manager - Event Operations

Job Role: Client Servicing Manager - Event Operations

Experience: 4–7 Years

Location: Mumbai

Role Overview

An Client Servicing / Event Operations Manager to support the execution of premium B2B conferences, summits, awards and closed-door CXO events.

This role will focus on operational planning, vendor coordination, speaker logistics and on-ground execution. The individual will work closely with senior leadership, production partners and cross-functional teams to ensure seamless event delivery.

This is a hands-on execution role requiring strong coordination skills, attention to detail and the ability to manage multiple stakeholders simultaneously.

Key Responsibilities

Event Planning & Coordination

• Support end-to-end planning of conferences, summits and CXO events.
• Assist in building detailed project timelines and run-of-show documents.
• Track milestones and ensure deliverables are met on schedule.
• Support on-ground execution and issue resolution.

Venue & Hospitality Management

• Assist in venue evaluation and coordination.
• Manage venue layouts, seating plans and operational logistics.
• Coordinate F&B planning and hospitality arrangements.
• Oversee guest lists, accommodation blocks and basic stay logistics (where applicable).

Speaker & Guest Management

• Coordinate travel, accommodation and transfers for speakers.
• Maintain structured communication with speakers and their teams.
• Support green room management and speaker movement on event days.

Production & Branding Coordination

• Work with agencies and internal teams to execute stage setup, branding and AV requirements.
• Review event creatives and ensure sponsor branding commitments are implemented.
• Support rehearsals and technical run-throughs.

Vendor & Budget Support

• Coordinate with vendors and production partners.
• Track budgets and support cost monitoring.
• Assist with post-event reconciliation and documentation.

Cross-Functional Coordination

• Work closely with editorial, marketing and sales teams.
• Ensure sponsor deliverables are executed as per agreed commitments.
• Coordinate with broadcast partners where applicable.

Required Skills & Experience

• 4–7 years of experience in event operations or conference management.
• Experience working on B2B or premium-format events preferred.
• Strong coordination and vendor management skills.
• Basic budgeting and cost-tracking exposure.
• Ability to manage multiple timelines simultaneously.
• High attention to detail and structured working style.
• Comfortable working in high-pressure live event environments.