Terminal Head - Container Terminal

Drive continuous improvement initiatives to enhance efficiency and reliability. Safety, Health, Environment & Safety (HSE) Establish and enforce a strong safety-first culture across terminal operations. Ensure compliance with ISPS Code, port safety regulations, environmental norms, and internal SHE standards.

Lead incident investigations and ensure corrective and preventive actions. Drive environmental sustainability initiatives, including energy efficiency and emissions reduction. Financial & Commercial Management Own the terminal P&L, including revenue optimization, cost control, and margin improvement.

Prepare and manage annual budgets, forecasts, and long-term business plans. Support commercial teams on customer negotiations, SLAs, tariff structures, and service differentiation. Identify opportunities for productivity-linked revenue enhancement and operating cost reduction.

Technology, Automation & Digitalization Drive adoption of Terminal Operating Systems (TOS) and digital solutions for planning, execution, and reporting. Lead implementation of technology upgrades, automation projects, and process digitization where applicable. Use data analytics to drive decision-making, improve asset utilization, and predict operational bottlenecks.

Asset & Maintenance Management Ensure optimal availability and reliability of Quay Cranes, RTGs/RMGs, Reach Stackers, Terminal Tractors, and other equipment. Oversee preventive and breakdown maintenance strategies in coordination with engineering teams. Plan lifecycle management, capex proposals, and commissioning of new assets.

Customer & Stakeholder Management Act as the primary interface with shipping lines, agents, logistics partners, customs, port authorities, and statutory bodies. Ensure consistent service levels and proactive resolution of customer issues. Maintain strong relationships with regulatory and government stakeholders.

People Leadership & Capability Building Lead a multi-disciplinary workforce comprising operations, engineering, planning, and support functions. Build a high-performance culture through clear accountability, performance management, and capability development. Drive industrial relations stability and effective union engagement, where applicable.

Ensure robust succession planning and leadership pipeline development. Governance, Compliance & Risk Management Ensure compliance with port concessions, licenses, statutory obligations, and audit requirements. Identify operational, financial, and regulatory risks and implement mitigation plans.

Ensure adherence to internal governance, delegation of authority, and reporting frameworks. Key Performance Indicators (Illustrative) Vessel turnaround time & berth productivity Crane and yard productivity metrics Operating cost per TEU Safety statistics (LTIFR, incidents) Equipment availability & utilization Customer satisfaction scores EBITDA / profitability of the terminal