Customer Support Specialist

TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!\n\nKindly go through the norms below and apply only if its relevant for you.\n\nJob Role: Customer Service Associate\nJob Location: Mumbai (Malad, Thane)\n\nExperience required:\n1-12 Years in the contact center industry\n\nJob Requirement:\nCandidates with international customer service (VOICE) experience preferred.\nGraduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.\nFlexible working in rotational shifts, including night shifts\nFresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.\nBE/BTech and Postgraduates are not eligible\nMode of Salary credit should be through banks from all the employers (No cash in hand)\nAll educational and employment documents are mandatory to have.\n\nSkill Requirement:\nExcellent Communication Skills\nStrong Team Player\nStrong Domain Knowledge Preferred\nStrong feedback implementation skills\nPossess Positive attitude and know to promote brand value.\nAbility to work in any shifts, the majority being night and midnight shifts\n\nJob Description:\nHandle customer interactions daily with 0 availability time\nEnsure SLAs are met consistently at individual and team level.\nMeet and exceed all performance thresholds.\nFocus on Key KPI's like RSAT, AHT and customer experience.\nConstantly remain abreast of new changes\nImplement feedback and corrective actions to avoid repeat instances\n\n\" TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates.