Posted 21 May, 2026
Service delivery manager
Capgemini
Mumbai, MH, IN
Full Time
Reference: f4b480602b6d483e
Job Description
Job Title :- Service Delivery Manager
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :- 0-30 days
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.
Your Role
As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.
In this role, you will:
Manage RUN engagements by applying ITIL best practices across service management processes
Ensure delivery of all RUN scope activities including Incident, Problem, Change, and Environment Management
Manage client expectations through SLA adherence and proactive communication
Drive quality KPIs through corrective and preventive maintenance activities
Lead Root Cause Analysis (RCA) and ensure resolution implementation
Monitor and minimize production backlogs and ensure timely issue closure
Ensure adherence to Knowledge Management (KM) processes for effective service delivery
Work across Application Management areas , including Digital Technologies (Salesforce, Digital Commerce, Content, BPM, Java, Angular)
Collaborate with stakeholders to maintain service stability and continuous improvement
Your Profile
Strong experience in Application Management / RUN support engagements
Good understanding of ITIL framework and service management processes
Hands-on experience in managing digital technology platforms (Salesforce, Java, Angular, BPM, etc.)
Expertise in incident handling, RCA, and backlog management
Strong stakeholder and client management skills
Good knowledge of Knowledge Management practices
Additional Skills
Strong capabilities in project planning, resource budgeting/forecasting, and estimations
Excellent stakeholder management and communication skills
Ability to drive continuous improvement and operational efficiency
What you’ll love about working here
Opportunity to lead critical RUN engagements and drive service excellence
Exposure to modern digital technology ecosystems
Collaborative and growth-driven work environment
About Capgemini
Capgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Make It Real |
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :- 0-30 days
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.
Your Role
As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.
In this role, you will:
Manage RUN engagements by applying ITIL best practices across service management processes
Ensure delivery of all RUN scope activities including Incident, Problem, Change, and Environment Management
Manage client expectations through SLA adherence and proactive communication
Drive quality KPIs through corrective and preventive maintenance activities
Lead Root Cause Analysis (RCA) and ensure resolution implementation
Monitor and minimize production backlogs and ensure timely issue closure
Ensure adherence to Knowledge Management (KM) processes for effective service delivery
Work across Application Management areas , including Digital Technologies (Salesforce, Digital Commerce, Content, BPM, Java, Angular)
Collaborate with stakeholders to maintain service stability and continuous improvement
Your Profile
Strong experience in Application Management / RUN support engagements
Good understanding of ITIL framework and service management processes
Hands-on experience in managing digital technology platforms (Salesforce, Java, Angular, BPM, etc.)
Expertise in incident handling, RCA, and backlog management
Strong stakeholder and client management skills
Good knowledge of Knowledge Management practices
Additional Skills
Strong capabilities in project planning, resource budgeting/forecasting, and estimations
Excellent stakeholder management and communication skills
Ability to drive continuous improvement and operational efficiency
What you’ll love about working here
Opportunity to lead critical RUN engagements and drive service excellence
Exposure to modern digital technology ecosystems
Collaborative and growth-driven work environment
About Capgemini
Capgemini is an AI powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Make It Real |
