Head Service Delivery Support (Procurement)

Operational & Strategic Contribution

• Support management in shaping service strategy, capacity planning, and operational priorities for the Service Delivery Support function.

• Ensure effective use systems, driving standardization and data integrity.

• Contribute to documentation, process manuals, and continuous improvement initiatives aligned with business development and performance objectives.

• Perform any other tasks assigned by management or head of department in support of business needs.

• Act as a proactive partner bringing forward insights, lessons learned, and recommendations to improve collaboration, process and service outcomes.

Requirements

• 3-5 years’ experience in procurement, sourcing, banking, or contract management/review within a corporate environment, including proven people management experience.

• Strong understanding of contract governance, risk management, and service delivery models.

• Very good fluency in English (written and verbal).

• Solid experience working with contract management systems and performance reporting.

Key Skills

• Strong people leadership with the ability to motivate, develop, and manage performance.

• Client centric mindset with excellent stakeholder management and influencing skills.

• Highly proactive and ownership‑driven mindset, with the ability to anticipate issues and act ahead of impact.

• Ability to prioritize and manage complex workloads in a fast-paced environment.

• High attention to detail combined with a strategic, improvement-oriented mindset.

• Confident decision making and ability to act quickly and pragmatically.

• Comfortable driving change, challenging the status quo, and embracing continuous improvement.

• Professional, resilient, and solution-oriented attitude.