SAP Lead

SAP CRM Functional Consultant – Job Description (Generic)

Role Overview

The SAP CRM Functional Consultant is responsible for analyzing business requirements, designing SAP CRM solutions, and configuring the system to support Sales, Service, and Marketing processes. The role acts as a bridge between business users and technical teams, ensuring SAP CRM solutions align with business objectives.

Key Responsibilities

• Understand and document business requirements related to Sales, Service, and Marketing processes
• Configure SAP CRM modules including:
• Organizational Management
• Business Partner & Account Management
• Service Orders, Complaints, and Contracts
• Interaction Center / Web UI
• Prepare Functional Specification Documents (FS) and support Technical Specifications
• Support SAP CRM integrations (ECC/S/4HANA, Middleware, IDocs, RFCs)
• Perform system configuration, testing (Unit, SIT, UAT), and defect resolution
• Support data migration, cutover, and go‑live activities
• Provide user training, workshops, and documentation
• Support AMS / production issues (L2/L3) and continuous improvement
• Coordinate with ABAP and integration teams

Required Skills

• Strong functional knowledge of SAP CRM (Sales, Service, Marketing)
• Experience with CRM Web UI configuration
• Good understanding of CRM Middleware & integration concepts
• Knowledge of end‑to‑end CRM business processes
• Experience in documentation and stakeholder communication

Good to Have

• Exposure to SAP C4C / Service Cloud
• S/4HANA migration project experience
• SAP CRM / CX Certification

Experience

• 5–10 years of SAP CRM Functional experience (implementation & support)
• 6–9 years of relevant SAP CRM technical experience