Customer Success Executive

Company Overview

Proof-of-Skill is transforming the job market by emphasizing skill-based evaluations. By

offering verifiable proof of candidates' skills through expert-reviewed assignments, it aims to make hiring efficient and inclusive. The company operates with a small team, headquartered in

Mumbai, in the Technology, Information, and Internet industry, however the role is remote.

Learn more at proofofskill.org.

Job Overview

We are seeking a Customer Success Executive for a full-time role at Proof-of-Skill. This is a

remote role. You will be responsible for ensuring customers (companies using Proof-of-Skill for

hiring) have a smooth onboarding experience, get maximum value from the platform, and stay

engaged long-term.

Qualifications and Skills

- Strong communication skills (spoken and written) to build relationships with customers

- Empathy and patience to understand customer needs and resolve concerns

- Ability to explain product features clearly and guide customers through workflows

- Basic understanding of startups and hiring ecosystem

- Comfort with tools like Google Sheets, CRM, and ticketing/support tools

- Ability to track and follow up on multiple customer accounts simultaneously

- Self-driven with high ownership in a remote setup

- Willingness to learn, adapt, and improve processes based on feedback

Roles and Responsibilities

- Onboard new customers and guide them through the Proof-of-Skill platform

- Act as the primary point of contact for assigned customer accounts

- Ensure customers are getting value from the product and address any issues

proactively

- Collect feedback from customers and share insights with the product and founding

team

- Track customer health metrics (usage, satisfaction, renewals)

- Handle support queries and escalate technical issues to the relevant team

- Identify upsell and expansion opportunities within existing accounts

- Work closely with the BD and product teams to improve the overall customer

experience