Salesforce Administrator

Job Title: Salesforce Administrator
Location: Bangalore (Hybrid)Role Overview
We are seeking a skilled Salesforce Administrator to support the implementation and management of an end-to-end Grant Application and Portfolio Management system. The role involves working closely with cross-functional teams to enhance system capabilities, manage integrations, and ensure smooth user adoption within a dynamic environment.Key Responsibilities
System Implementation & Enhancement

• Implement enhancements and upgrades to the Salesforce Grant Management system
• Configure Salesforce features including Workflows, Process Builder, Flows, Approval Processes, fields, page layouts, record types, and custom settings
• Manage overall system performance, stability, and scalability

User & Access Management

• Handle user setup/deactivation, license management, roles, profiles, permissions, and public groups
• Ensure proper implementation of Salesforce security and sharing model (OWD, roles, profiles, sharing rules)

Integration & Technical Support

• Troubleshoot and resolve issues related to REST/SOAP integrations
• Debug system issues involving APEX, Lightning Web Components (LWC), and data flows
• Provide technical and functional support to end users

Reporting & Analytics

• Create and maintain dashboards and reports to support business decisions
• Analyze system usage and provide actionable insights

Stakeholder Collaboration

• Work closely with internal teams and external vendors to gather requirements
• Translate business needs into scalable technical solutions
• Manage and track delivery of system roadmap initiatives

Training & Adoption

• Monitor user adoption and drive improvement initiatives
• Develop user training materials and deliver training sessions
• Provide ongoing support and guidance to users

Required Skills & Experience

• 2–3 years of hands-on Salesforce Administration experience (Sales Cloud preferred)
• Strong knowledge of:
  • Workflow Rules, Process Builder, Flow
  • Page layouts, record types, custom objects
  • Reports and dashboards
• Working knowledge of APEX and Lightning Web Components (LWC)
• Experience with REST/SOAP API integrations and debugging
• Strong understanding of Salesforce security model
• Certified Salesforce Administrator

Preferred Qualifications

• Experience in not-for-profit / NGO / impact investing domain
• Additional certifications:
  • Salesforce Platform App Builder
  • Advanced Administrator
  • Platform Developer I (or in progress)
• Bachelor’s or Postgraduate degree in relevant field