Insurance Contact Center Representative-Health Insurance Underwriting Specialist

Role Name: Health Insurance Underwriting Specialist Senior Associate

Required Qualification: Any Degree

Required Experience: 4-5 years

Shift Timings: Flexibility with Shift timings

Required Grade: A4

Location: Bengaluru

Join our team in Bengaluru, a vibrant city known for its dynamic culture and booming tech industry. Experience the perfect blend of professional growth and cultural richness in one of India's most exciting cities.

Role:

• Our Global Service Centres are an integral part of Global Businesses. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.
• The Group Insurance team manages end-to-end Customer Life Insurance and this process has been in existence in GSC for the past 21 years. We cater to UK and Singapore regions for Life Insurance policies. The enthusiastic team services various requests from the customer throughout their journey with us from the New Business stage to Policy closure. Improving customer experience and making our processes simple, better, and faster each day has remained as our key focus.
• The role holder is to ensure service standard is met so as to achieve operations excellence and the Company objectives. Processing Underwriting requests with the required level of accuracy and make good decisions by referring to the standard guidelines and principles.

Accountability and Responsibilities:

• Candidate should have sound medical/technical and underwriting knowledge to process health insurance applications proposals (Underwriting).
• He/she should have good decision-making ability referring to standard guidelines and principles. Productivity is the key KPI for this process and PL should engage in full-time production.
• Should drive for the team accuracy and achieve KPI goals for the team (productivity, TAT, pend%, quality %).
• Should act as a back-up for AM in performing monthly QC, query handling, reporting to client, dashboard preparation, addressing priorities in day-to-day activity.
• He or she should handle team queries, give expert opinion for the TM, cascade the process updates, conduct refresher training, MKT/PKT.
• Work collaboratively with other TMs and support adjudication in complex cases.
• Need to create resilience within team/cross training when required.