Posted 22 May, 2026

Support Lead

Virtusa

IN-AP-Hyderabad Full Time

Reference: 397_307393_931348

Lead application production support activities across L1/L2/L3 teams.
Manage incidents, service requests, problem management, and escalations.
Ensure SLA/KPI adherence for incident resolution and response times.
Conduct Root Cause Analysis (RCA) for critical incidents and track preventive actions.
Coordinate with development, infrastructure, and business teams during production issues.
Drive operational excellence and service improvement initiatives.
Manage release support, deployment coordination, and hypercare activities.
Maintain support documentation, knowledge base, and operational runbooks.
Monitor support dashboards and ensure proactive issue identification.