Guest Relations Parking Lead

JOB SUMMARY: Guest Relations Parking Leads are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Our Leads play a vital role in supporting our Team Members and creating a safe, clean, and enjoyable experience for everyone in attendance.

DUTIES AND RESPONSIBILITIES

Lead

• Assist Supervisor in conducting pre-event staff briefings for GR Parking Attendants
• Assist Supervisor in overseeing a group of Team Members, including coaching them to be successful in their role and supporting them in resolving guest issues
• Help coordinate staff breaks for all Team Members under your supervision
• Work closely with Supervisor, Captain, Parking/Events management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner
• Proactively respond to negative fan behavior to ensure that guests can enjoy the event in a positive and safe environment
• Flexibility in scheduling for parking lot set-up and striking of traffic devices
• Offer insight on ways to improve efficiency of GRPS operation, this may include, but is not limited to: Staff briefings, vehicle entrance setup, staffing numbers for events, etc.
• Act as a positive role model to staff and supervisors during all hours of shift
• Monitor radio during events and offer suggestions to your peers to on how to handle conflicts that may arise

Parking Command and Lot Operations

• Watch closed circuit videos to determine any intervention from parking team to address roadway, crosswalk and/or parking lot opportunities
• Answer questions related to parking with stadium partners to ensure consistent and updated relevant parking information is conveyed to departments
• Respond to radio and phone calls from Empower Field parking operations
• Utilize a computer to input data and tracking
• Utilize Parkhub technology to communicate parking lot availability to staff
• Partner with other command center partners and collaborate on how to resolve any issue that may arise effecting the fan experience

Directing Traffic

• Flag and direct vehicle traffic to available parking lots, parking spaces, and out of the parking lots following events
• Assist and navigate pedestrians at crosswalks and intersections

Golf Cart

• Occasionally drive a golf cart to count empty spaces in the parking lot and/or audit vehicles without proper credentials displayed

Other duties as assigned

• Be flexible and ready to work other duties as assigned

MINIMUM REQUIREMENTS

• At least one (1) full season (April - March) worked in the GR Parking department or previous background in event parking
• Excellent customer service and verbal communication skills
• Attention to detail; ability to work with accuracy under pressure
• Ability to maintain a positive and respectful attitude
• Familiarity with computers and iPad, and Android technology
• Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events
• Ability to stand or sit for an extended period of time, walking (including stairs) and working outside in various weather conditions
• Be able to work a shift that will range from 8-12 hours
• Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check

PREFERRED SKILLS AND ABILITY

• Previous experience supervising and leading a team of employees

In accordance with the Colorado Equal Pay for Equal Work Act, the hourly rate will be $24.00/hour.