Senior SAP Consultant

Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.\nAbout Cigna:\nThe Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S.

Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.\n\nHIH - Infrastructure Engineering Associate Advisor – Change Management Administrator\nThe Change Management Administrator will report to Manager and is responsible for executing and supporting enterprise change management activities across infrastructure, application, and platform services.

This role ensures that production and non‑production changes are properly documented, risk‑assessed, approved, implemented, and auditable in accordance with Evernorth Change Management standards and security requirements.\n\nWorks closely with Infrastructure Engineering, SAP Basis, Security, Vulnerability Management, Audit, and Application teams to provide operational change control, coordination, and compliance support. Mentoring and guiding team ensuring tasks are delivered on time.\nRelease & Transport Management Support\nCoordinate application transports across Development, QA, Stage, and Change Management Execution\nAdminister and maintain change records for Normal, Standard, and Emergency changes using enterprise change tools (e.g., ServiceNow Change, SAP ChaRM / Cloud ALM).\nEnsure all changes meet Evernorth Change Management requirements, including:\nBusiness and technical impact assessment\nRisk classification\nRequired approvals\nImplementation and back‑out plans\nValidate change readiness prior to implementation and confirm post‑implementation completion and closure.\nPlatform & Infrastructure Change Support\nCoordinate and track changes related to:\nSAP landscapes (S/4HANA, Solution Manager, transports, HotNews, security notes)\nIBM i environments (OS upgrades, cumulative/group PTFs, third‑party software updates)\nInfrastructure and cloud services supporting business applications\nEnsure change activities align with approved maintenance windows and minimize business impact.\nSecurity, Vulnerability & Audit Alignment\nSupport security‑driven changes by tracking remediation activities stemming from vulnerability scans, CVEs, and vendor advisories.\nCoordinate with Information Protection and Vulnerability Management teams to:\nConfirm applicability of reported findings\nDocument remediation actions through approved change records\nProvide evidence and status updates for audit and compliance reviews\nEnsure security‑related changes maintain traceability from finding to closure.\nChange Scheduling & Communication\nCoordinate change schedules, outage notifications, and maintenance communications across technical teams and stakeholders.\nEnsure timely and accurate communication of planned changes, conflicts, and dependencies.\nMaintain visibility into upcoming, active, and completed changes.\nDocumentation & Quality Control\nValidate that change records include required documentation such as implementation steps, test evidence, validation notes, and rollback procedures.\nIdentify gaps in documentation or process adherence and work with requestors to remediate before approval or execution.\nSupport continuous improvement efforts by identifying recurring issues or process breakdowns.\nEducation:\nAny bachelor’s degree\nExperience\n8-11 years of experience supporting IT Change Management , Release Management, or Operational Governance in an enterprise environment.\nHands‑on experience with enterprise change tools such as ServiceNow Change , SAP ChaRM , Cloud ALM , or equivalent\nExperience supporting changes across multiple platforms (applications, infrastructure, operating systems)\nTechnical Knowledge\nStrong understanding of ITIL‑based Change Management principles\nWorking knowledge of:\nSAP environments and transport/change processes\nInfrastructure and OS‑level change activities\nSecurity and vulnerability remediation workflows\nAbility to interpret technical change details and translate them into compliant change documentation\nSkills\nStrong coordination and communication skills across cross‑functional technical teams\nDetail‑oriented with a focus on accuracy, traceability, and compliance\nAbility to manage multiple changes concurrently in a fast‑paced environment\nComfortable working in audit‑driven and regulated environments\nPreferred Qualifications\nITIL Foundation Certification (or equivalent experience)\nExperience supporting regulated healthcare, financial, or large enterprise environments\nFamiliarity with SAP Cloud ALM transition or ChaRM alternatives\nWork Hours:\n2.30PM IST to 11.30PM IST or Rotation based\n\nEqual Opportunity Statement:\nEvernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.