Operations Executive (Client Onboarding)

About AiSensy\n\nAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.\n\n- Enabling 210,000+ Businesses with WhatsApp Engagement & Marketing\n- 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year\n- Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more\n- High Impact as Businesses drive 25-80% Revenues using AiSensy Platform\n- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors\n\nWe’re looking for an Operations Executive – Customer Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers.\n\nRole Overview\n\nAs the Operations Executive – Customer Onboarding, you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process. You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally, and continuously improving internal workflows.\n\nThis role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset.\n\nKey Responsibilities\n\nCustomer Onboarding & Implementation\n\n- Execute and improve end-to-end customer onboarding workflows.\n- Ensure customers are smoothly transitioned and fully activated on AiSensy.\n- Maintain onboarding SLAs and follow best practices to deliver consistent customer experiences.\n- Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations.\n\nOperational Excellence\n\n- Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability.\n- Develop SOPs, templates, and automation processes to streamline operations.\n- Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones.\n\nCustomer Training & Enablement\n\n- Conduct training sessions, webinars, and product walkthroughs.\n- Build and maintain customer-facing resources like FAQs, guides, and tutorials.\n- Empower customers to be self-sufficient on the AiSensy platform.\n\nData & Reporting\n\n- Monitor key onboarding KPIs such as time-to-activation and early churn rates.\n- Generate reports and insights to optimize the onboarding journey and improve customer success metrics.\n\nTeam Collaboration\n\n- Coordinate with internal teams to ensure smooth cross-functional handoffs.\n- Support onboarding specialists and ensure service quality standards are upheld.\n\nKey Qualifications\n\n- Experience: 1+ years in customer onboarding, operations, or implementation (in SaaS/B2B domains).\n- Technical Skills: Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus.\n- Analytical Ability: Comfortable with data analysis and using metrics to drive process improvement.\n- Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users.\n- Organization: Ability to manage multiple onboarding projects with precision and meet tight deadlines.\n\nWhy Join AiSensy?\n\n- Work with top-tier clients across industries and make a direct impact on customer success.\n- Be part of a fast-scaling, mission-driven company at the forefront of WhatsApp-based engagement.\n- Collaborate with a dynamic team and gain exposure to strategic decision-making.\n- Enjoy a high-growth, performance-driven work culture with ample learning opportunities.\n\nReady to redefine customer onboarding in the SaaS world?\n\nApply now and become a part of AiSensy's growth story!