Group Manager - Quality( PTP/RTR/O2C) - Chennai

Job Description\n\n• Responsible for achieving and exceeding SLA targets.\n• Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).\n• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.\n• Engaging with clients to identify potential business opportunities\n• Ensuring staff are sent for Personal development trainings\n• Responsible for VOC actionable’ s and initiatives.\n• Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.\n• Workforce management: -\n• Engaging with clients on new products, industry and application changes and enhancements\n• Performance review with clients.\n• Decisive spoken / Verbal communication skills\n• Ability to lead and motivate a team\n• High on communication skills/ writing skills (English)\n• High on Customer centricity and interpersonal skills\n• Strong Analytical skills and eye to detail\n• Six Sigma Deployment (Quality)\n• Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process\n• Monitor and drive calibration exercise as required with BE team\n• KPI deployment for TQ resources .\n\nQualifications\n\nBCOM