Team Leader - BGV International Employee Data Management

will be generated which starts from EP2026XXXX.\n• Step 6: You will receive the EP number on your personal e-mail ID.\n\nMandatory Documents to carry:\nTCS Online Application Form\nHard Copy of Resume\n2 Copy Recent Passport Size Photographs\nOriginal and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)\n\nEligibility:\n• Minimum 15 years of regular, full-time education (10 + 2 + 3)\n• Should be flexible with night shifts & rotation shifts\n\nRole Summary:\nLeads a team of Associates and Senior Associates, overseeing daily operations, workload allocation, and SLA adherence. Ensures smooth handling of escalations, drives data quality initiatives, and partners with HR stakeholders to deliver efficient, accurate, and compliant HR data management.

Focuses on team development and continuous process improvement.\n\nRole Responsibilities –\nAllocate work, monitor progress, and ensure SLA adherence for requests and transactions.\nManage escalations and provide expert guidance on complex HR data issues.\nDrive data quality initiatives, ensuring audit reports are accurate and compliance requirements are met.\nLiaise with HR Business Partners and stakeholders to ensure smooth resolution of issues.\nSupport team training, knowledge sharing, and continuous process improvements.\nPrepare and analyze reports on team performance, accuracy, and turnaround times.\n\nQualification –\nMinimum 6-10 years work experience within Employee Data Management operations, with at least 2 years in a supervisory/lead role\nBachelor’s degree (Any Stream)\nDemonstrate ability and integrity when working with confidential data\nExcellent communication (verbal and written), organizational, and coordination skills\nStrong service orientation with demonstrated desire and willingness to serve the team and its customers\nAbility to take initiative; be proactive without waiting for direction; strong sense of personal accountability\nMS Office & Excel Skills\nStrong people management and team coaching skills.\nIn-depth knowledge of HR systems and data processes (SAP SuccessFactors expertise preferred)\nProficiency in workflow tools (Fresh Service or ServiceNow)\nExcellent stakeholder management and communication skills.\nAbility to drive efficiency and identify opportunities for automation\nStrong focus on quality, compliance, and customer experience