IT Manager

Who are we?

A world where complexity is the only constantdemands anew breed of company.Brave Bison is a different beast: a media, marketing and technology companypurposebuilt for thedigitalera.

Our universe is made up of award-winning business arms Brave Bison, Engage,SocialChainand MTM.Andwe'reunderpinned byleading marketing training practice,MiniMBA, as well asour very own social-first media networkwhodeliver monthly views in the billionsfor some of the biggest channels in sport and entertainment across YouTube, Snap,Metaand TikTok.

We'rea global collective who live and breathe digital,workingwith some of the boldest brands in the worldtocapitalise on the complexity that defines the modern marketing landscape.

Ourmission

New platforms, new behaviours, new audiences,new trends,new technologies, new regulations-our clients' worlds get more complex daily.Their agency partnershipsshouldn't.It'sourjob to cutthrough the chaos, makethe complex simple and navigatea clear path to growth for them.

That'swhy we make it our mission tocapitalise on complexityfor our clients-across consultancy,capabilityand execution-bycraftingdynamic digital solutions that outpace tomorrow's challenges.

Our values

We'reaproudly diversebusinesscomprisedof deep specialists acrossmedia,marketing,trainingand technology.Althoughourskills, backgrounds and beliefs may differ, we are united by four core shared values:

• Bold Curiosity.

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. Wechampiondiscovery, go deep into our clients' worlds and are always hungry to learn more aboutthem, our specialisms and each other.

• Connected Clarity.

We are focusedinour collaboration - joining the right dots between our clients, ourpartnersand our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

• Positive Encouragement.

We want to make working with us the best part of someone's day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.

• Constant Impact.

We believe in outcomes over outputs.We'regoal orientated, results driven anddata-led.We show up with passion every day. Andwe'realways honing our craft.

Job Summary:

We are seeking a highly capable and hands-on IT Manager to manage and optimise our IT infrastructure, ensuring high performance, security, and reliability. The ideal candidate will combine strong technical expertise in Windows/Apple OS and cloud platforms, including Microsoft 365, with the ability to manage day-to-day IT operations.

This role requires direct involvement in infrastructure support, vendor coordination, hardware procurement, and user lifecycle management, while also leading local IT initiatives and collaborating with overseas departments to support business critical systems. The IT Manager will act as both a technical lead and operational owner for IT within the region.

Key Responsibilities:

IT Infrastructure & Daily Operations:

• Manage, maintain, and optimise software platforms and enterprise systems.
• Perform and oversee system upgrades, patching, configuration, and performance tuning.
• Ensure high availability of systems and conduct regular restoration testing in line with business continuity plans.
• Provide hands-on support for technical issues across hardware, software, and networking.
  

End-User Support & Lifecycle Management:

• Oversee onboarding and offboarding processes, including device provisioning, access management, and license allocation.
• Maintain MDM solutions for endpoint compliance and security.
• Ensure timely resolution of service desk tickets and act as escalation point for complex issues.
• Standardise device builds and enforce IT policies across all users.

Migration & Transitions:

• Lead and execute data transitions from Microsoft SharePoint or Google Workspace environments to organisation-wide Microsoft SharePoint.
• Support transitions from multiple platforms to a unified organisation-wide technology and security stack.
• Assist with infrastructure setup and integration during acquisitions or business expansions.

Virtualisation & Cloud:

• Administer virtual machines and support virtualisation environments.
• Manage cloud infrastructure (Azure, AWS, or GCP), including provisioning, access management, monitoring, and cost optimisation.
• Support cloud security configurations and enforce best practices.

Security & Compliance:

• Work closely with the Information & Cyber Security Manager to implement and maintain security controls, firewalls, endpoint protection, and anti-virus solutions.
• Ensure systems comply with internal IT policies and external audit requirements.
• Monitor vulnerabilities and coordinate remediation activities.

Vendor Management & Hardware Procurement:

• Manage day-to-day relationships with IT vendors, service providers, and hardware suppliers.
• Coordinate hardware procurement including laptops, desktops, networking equipment, and peripherals aligned to company standards and budgets.
• Track hardware inventory, asset tagging, warranty coverage, and lifecycle management.
• Review vendor performance and ensure SLA adherence.
• Identify cost-saving opportunities while maintaining service quality.

Automation & Process Improvement:

• Develop and maintain scripts using PowerShell, Bash, or Python to automate routine tasks.
• Improve operational processes to reduce manual workload and optimise license utilisation.
• Continuously review and enhance IT workflows and documentation.