Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.Source new customers for gold loan products through branch walk-ins, field visits, and local networkingExplain product features, eligibility criteria, and documentation requirements to customersEnsure timely processing and disbursement of gold loansMaintain high levels of customer service and satisfactionCross-sell other banking products such as CASA, insurance, and investment productsEnsure compliance with internal policies, audit norms, and regulatory guidelinesMaintain accurate records of customer interactions and loan documentationCollaborate with branch teams to ensure seamless operations and customer experience