Sky Service Potential - RM-Sky Channel-Contact Centre Inbound

The CEC Officer - Inbound - Privy is responsible for delivering exceptional customer service through inbound calls, handling queries and requests related to Retail Liabilities and Credit Cards. The role demands a strong focus on customer satisfaction, quality communication, and adherence to service benchmarks. It also involves identifying opportunities for cross-selling banking products during customer interactions.Inbound Call Handling:Attend inbound customer calls related to Retail Liabilities and Credit Cards, ensuring prompt and accurate resolution of queries and requests to the customer's satisfaction.Cross-Selling Opportunities:Identify potential opportunities for cross-selling relevant banking products during customer interactions and convert them effectively.Customer Service Excellence:Deliver high-quality communication and service, maintaining productivity and service standards as per defined benchmarks.Ensure consistent customer delight by providing timely and effective resolution of issues and queries.Process Compliance:Complete daily logs and meet end-of-day targets as specified by the process.Adhere strictly to Information Security norms and quality process guidelines.Continuous Improvement:Stay updated with any changes or updates in the process and ensure compliance.Actively implement feedback provided by Team Leaders, Team Coaches, or Quality teams to enhance performance and service delivery.